WORK HISTORY
KEYHOLDER,THE VITAMIN SHOPPE
2024-PRESENT
At The Vitamin Shoppe, I led a high-performing team of Health Enthusiasts, consistently surpassing sales targets and achieving top district performance. Focused on ongoing product knowledge training, fostering exceptional customer service and personalized recommendations. Actively promoted the brand, driving growth through targeted product suggestions and engaging customer interactions. Cultivated a results-driven, collaborative team environment, encouraging a passion for health and wellness.
Built strong customer relationships by leveraging expertise in vitamins, supplements, and sports nutrition to offer personalized consultations, addressing customer needs and exceeding expectations. Ensured operational excellence by adhering to company policies, prioritizing customer health and wellness, and maintaining a secure store environment.
FRONT END CASHIER,STEW LEONARD'S
FEB 2024-AUG 2024
At Stew Leonard's,I Operated the cash register in the food store while Providing excellent customer service and ensuring transactions were accurate.I helped prevent shrink by Checking under the customer's carriage to ensure all items are accounted for. I Maintained a clean and orderly checkout lane and Adhered to all health, sanitation, and safety regulations
SALES ASSOCIATE,GAP
2023-APR 2024
At Gap,I Helped customers navigate the store while completing sales, and processing returns.I Cleared out older stock regularly while assisting with clearance markdowns and special sales promotions. I Handled issues professionally to company standards and Delivered consistent service to develop our customer base.I supported my team weekly with receiving, pricing and merchandising.
TRAINING MANAGER,NOODLES&COMPANY
2022-JUN 2023
At Noodles&Company,I Developed forward-thinking training programs based on current and expected business demands by Optimizing training programs with retrospective evaluations of training course success combined with employee and instructor feedback. I Planned, organized and managed supplies for employee development and training events.
Maximizing success of each training initiative by creating or selecting effective training materials utilizing varying instructional approaches. While Monitoring employee performance to ensure successful application of new skills in workplace.As well as contributing to assisting management with daily closure procedures.
RETAIL CASHIER,DICK'S SPORTING GOODS
AUG 2022-DEC 2022
At Dick's Sporting Goods, I Provided fast, friendly checkout experiences to minimize wait times and Identified scanned items that have been intended for purchase.I Handled monetary transactions with precision while following company policies and procedures.
I Responded to customer complaints, inquiries and support requests respectfully and courteously. I Processed merchandise returns and exchanges following store procedures and Engaged customers with positivity and respect, answering questions politely and offering exceptional support.I Kept shelves stocked by helping process and distribute incoming products and Kept carts orderly and pushed toward entrances while collecting discarded carts from store parking lot.I Informed customers of promotions and special offers to increase sales,while Maintaining a clean and orderly checkout area to enhance customer experience.
SALES ASSOCIATE, OLD NAVY
MAR 2022-SEP 2022
At Old Navy,I Processed payments quickly to keep customer flow moving while,Informing customers of promotions and special offers to increase sales.I Handled issues professionally to company standards.I Demonstrated a excellent selling experience in a fast-paced, service-oriented retail setting.I Created great customer experiences with personalized sales support.I Rotated stock using clearance markdowns and special sales promotions, while Supporting the team with receiving, pricing and merchandising new items.
SEASONAL SALES ASSOCIATE, AMERICAN EAGLE
2021-JAN 2022
At American Eagle,I Built attractive displays and merchandised products.I informed customers of promotions and special offers to increase sales. while Managing multiple tasks simultaneously while meeting deadlines.I Delivered consistent service to develop customer base and adapted to changing priorities and unexpected situations with a calm demeanor.I Improved sales process by delivering feedback to management.
CREW MEMBER, TROPICAL SMOOTHIE CAFE
AUG 2021-DEC 2021
At Tropical Smoothie,I Prepared and cooked food, ensuring quality and quantity standards,while Maintaining cleanliness and safety in work areas.I Measured ingredients accurately and created menu items for high customer volumes.
I Cleaned preparation areas and restocked stations. I was engaged with customers while assisting with menu selections and product questions. I Collaborated with managers and team members and managed time-sensitive tasks to keep wait times low.
ABOUT ME
At The Vitamin Shoppe, our team is dedicated to pushing beyond sales targets, a mission I champion as Keyholder. My education in IT from Hunter Business School and technical expertise from Western Suffolk BOCES are key to enhancing store operations and customer engagement, driving consistent district-leading performance.
As leader of a passionate Health Enthusiasts team, I leverage my problem-solving skills and communication prowess to develop training and foster customer loyalty. This synergy between technology and retail management reflects my commitment to both professional growth and exceptional service delivery.
EDUCATION HISTORY
CERTIFIED COMPUTER NETWORKING TECH,
HUNTER BUSINESS SCHOOL
2023-2024
DIGITAL FILM TECHNICAL CERTIFICATION
WESTERN SUFFOLK BOCES
2021-2023
ADVANCED REGENTS DIPLOMA,
LINDENHURST HIGH SCHOOL
2019-2023
SKILLS
*EMPLOYEE BRANDING
*DIVERSITY&INCLUSION
*TEAM LEADERSHIP
*MAC OPERATING SYSTEM
*APPLE SOFTWARE&HARDWARE KNOWLEDGE
*MICROSOFT SOFTWARE&HARDWARE KNOWLEDGE
*CUSTOMER SERVICE
*PROBLEM SOLVING
*COMMUNICATION
*FILM EDITING&FILM PRODUCTION
LICENSES&CERTIFICATIONS
HUNTER BUSINESS SCHOOL PRESIDENT AWARD
HUNTER BUSINESS SCHOOL
2024
EMPLOYEE BRANDING ON LINKEDIN,
LINKENDIN
2024
FOSTERING BELONGING AS A LEADER,
2024
New York State Career Development and Occupational studies commencement credential,
NEW YORK STATE SCHOOL BOARD
2023
THE RECREATIONAL UAS SAFETY TEST,
PILOT INSTITUTE
2023
SKILLS USA VIDEO PRODUCTION PROFICIENCY,
SKILLS USA
2023
JOURNEY LEADER CERTIFICATION,
NOODLES&COMPANY
2023
CODING A TALKING ROBOT WITH OHBOT
MICROSOFT
2018
MAKING YOUR OWN MOVIE WITH 3D&MIXED REALITY,
MICROSOFT
2018
FOOD EXPO CERTIFICATION,
NOODLES&COMPANY
2023
HONORS&AWARDS
GUEST SATISFACTION NOTES
STEW LEONARD'S
2024
OUTSTANDING STUDENT OF THE YEAR,
WILSON TECH
2023
JANUARY STUDENT OF THE YEAR
LIDENHURST SENIOR STUDENT COUNSEL
2023
SCHOOL SPIRIT AWARD,
LINDENHURST SEPTA
2019
STUDENT OF CHARACTER
LINDENHURST SCHOOLS
2018
Outstanding academic Achievement in the president’s education awards Program,
BARACK OBAMA
2016